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Customer Service

Customer Service

Good customer service is about creating loyal customers. Your day-to-day activities in your business should be designed to make your customers happy – happy enough to talk about their experience with their friends.

Good customer service is simple – consistency and delivery are the keys. 

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Based on your assessment answers, we recommend the area of your business which needs the most urgent attention
Based on your results, we would recommend Customer Service.

Prepared by

Benchmarking

1664 businesses have completed this report. Their average score was:

48%

Recommended resources

    Filter

    Customer Service

    Customer service: It's all about engagement

    By Charisse Gray

    Employees positively engaged in their role provide a positive customer experience.

    Customer Service

    Customer service: Let the customer’s voice be heard

    By Charisse Gray

    Customer service is one of the most important ingredients of your products’ and services’ marketing mix.

    Processes

    Customer service: A blueprint for excellence

    By Charisse Gray

    Service blueprinting is a practical technique used to design or introduce service innovations. Blueprinting divides the service delivery process into two stages.

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